Customer Satisfaction

Customer satisfaction is extremely important to us. We want you to enjoy your linen! If you are not satisfied with your purchase please contact us immediately, and we will try to resolve any problem to your satisfaction. Please email us with any concerns at ludwiga@ludwigaslinen.com.

Vintage and Antique Products

All linen products that we sell are either vintage or antique, often with flaws that are inherent in these types of textiles. We wash most of our linen upon arrival to remove any dirt, stains and marks; however, because these fabrics have either been used or stored for many years, there may be small marks that won’t wash out or minor flaws in the material. These just bring out the age and character of these wonderful antique linen products. We do our best to describe the condition of each item. If, however, a certain condition is important to your purchase, please email us, and we will try to find the right linen for you.

Order Processing Information

Email Confirmation: After you have ordered a product(s), we will automatically send you an email confirming that we have received your order.

Order Acceptance: Once we have reviewed the order, including your payment information and product availability, we will let you know via email if there are problems that prevent us from accepting the order.

Out of Stock Items: Because each item is unique, we try to update our inventory on the website frequently to prevent multiple orders for a single item. If, however, multiple orders are placed for a single item, the order from the first buyer will be given priority. Each subsequent buyer for that item will receive an immediate refund. Because each item is unique, it is not possible to place any item on backorder. We will be pleased, though, to help you find a similar item of your choice. Just drop us a note.

Payment Information

Payment Methods: We accept MasterCard, Visa, Discover and American Express. In addition, we accept payments made either through your personal PayPal account or by credit card processed by PayPal. We do not accept cash or check payments.

Payment Security: Our payment processors, Chase Paymentech and PayPal, are noted for their highly secure and encrypted payment processing procedures.

Currency: All prices are shown in U.S. dollars.

Sales Tax: Residents of California will be automatically charged sales tax. Residents of Santa Clara County will be charged the tax rate of 8.25%. All other California residents will be charged the tax rate of 7.25%. Residents of all other U.S. states and other countries will not be charged sales tax.

Shipping Information

When Order Will Ship: Most orders will be filled and shipped within 2-3 business days.

Shipments Outside of the United States: We ship to addresses within the U.S., Canada, Japan and many other countries in Europe, Latin America and Asia.

U.S. Shipping Methods and Transit Times:
 -  UPS Ground - 1-5 business days (typically 1-2 days to California addresses)
 -  UPS 3 Day Select - 3 business days, delivered by end of day
 -  UPS 2nd Day Air - 2 business days, delivered typically by end of day
 -  UPS Next Day Air Saver - next business day, delivered typically by 3:00 pm

International Shipping Methods and Transit Times:
 -  UPS Standard to Canada (ground) - day-definite delivery based on destination
 -  UPS Worldwide Expedited:
        2 business days, typical delivery to most destinations in Canada
        3 business days, typical delivery to Mexico
        3-4 business days, typical delivery to major destinations in Europe
        4-5 business days, typical delivery to major destinations in Asia and Latin America
 -  UPS Worldwide Saver:
        Next business day to Canada, delivered by end of day
        2 business days to Europe and Latin America, delivered by end of day
        2-3 business days to Asia, delivered by end of day

Insurance and Signature: All items will be insured and will require your signature upon delivery. In the unlikely event that a package is lost, 100% of recovered compensation will go to the buyer.

Shipping, Handling and Customs Fees: We will charge you the exact shipping fee, including insurance, that UPS or the US Postal Service charges us. Customs fees will not be included in our shipping charges, and you will be responsible for any customs fees incurred. Please be aware that antique linen products are heavier than most fabrics and that shipping charges will be relatively more expensive as a result. We do not add any handling fees, and we do not make any profit on shipping charges.

Will Call: We do not have facilities to receive customers for will call deliveries.

Lost and Damaged Items

Lost Item: If a package is not delivered to you 24 hours or later than the expected delivery date and time, please email us right away at claims@ludwigaslinen.com so that we can request UPS to perform a search to locate your package. If the package cannot be found, we will file a claim with UPS for the declared value of the package contents. Once we receive reimbursement from UPS, we will immediately reimburse you.

Damaged Item: If you receive a package that is damaged, please email us right away at claims@ludwigaslinen.com so that we can arrange a damage inspection with UPS. If the inspection confirms that the package contents are damaged, we will file a claim with UPS for the declared value of the package contents. Once we receive reimbursement from UPS, we will immediately reimburse you.

Refund, Returns and Cancellation Policies

Refunds: In the unlikely event you wish to return merchandise purchased from Ludwiga's Linen, we will refund item costs and sales tax, but you will be responsible for packaging and shipping costs. You must return the goods in the same condition as you received them for a full refund.

Return Policy: Purchases may be returned within 10 days of receipt of shipment. Please email us at returns@ludwigaslinen.com with your name, address, order number and reason for return. We will contact you with a return merchandise authorization (RMA) number, which we ask that you mark on the outside of the return package. To avoid being responsible for any loss or damage that occurs during transit, please return the items using an insured delivery service that covers the full cost of the items.

Order Discrepancies: Please contact us within 10 days of receipt of shipment if there is a discrepancy in your order. Email us at returns@ludwigaslinen.com with your name, address, order number and description of the discrepancy. We will contact you with a return merchandise authorization (RMA) number, which we ask that you mark on the outside of the return package. Please return the items using an insured delivery service that covers the full cost of the items. We will reimburse you for the shipment and insurance costs and will do our best to resolve the discrepancy as quickly as possible.

Cancellation Policy: Please contact us at orders@ludwigaslinen.com right away if you decide to cancel an order. If we receive your email after an order has been shipped, then please follow the procedures described in the return policy above.